Refund policy
Effective 27 October 2026. Published by Respiresoft LLC. When a policy changes, the date changes and the hub says what changed.
This policy covers everything you buy for RespireCloud from Respiresoft LLC: editions, add-ons, the RespireSoft AI subscription and credit packs. For RespireCloud it comes before the company-wide refund policy on respiresoft.com. It adds to your rights under consumer law and never takes them away.
The short version
- First payment. Write to us within 14 days of your first payment and we refund it in full. No reason needed.
- Yearly renewal. If a yearly plan renewed and you meant to cancel, write to us within 14 days of the renewal. We refund it in full, as long as the paid licence or add-on has not been used since.
- Unspent credits. Within 14 days of buying credits, we refund the credits you have not spent. Spent credits are not refundable.
- Speed. We start the refund within 5 business days of agreeing to it. Business days are Monday to Friday (UTC). Your bank may need more time to show it.
Cancelling
You can cancel a renewing licence, add-on or subscription at any time. Email billing@respiresoft.com from your account's email address, or use the billing page when it is available to you. Your licence stays active until the end of the period you paid for and does not renew. Cancelling stops the next charge. You keep what you paid for until the end of the paid period, and your sites are never affected. When the period ends, the licence follows the steps in the software licence agreement: a 14-day grace period, then a degraded state in which your sites, mail and DNS keep running and nothing is deleted.
Other cases
- Charges you did not expect. A duplicate charge, a wrong amount or a charge after you cancelled is refunded in full as soon as we confirm it.
- Credits lost to our faults. If an AI request failed because of a fault on our side and still used credits, we put the credits back.
- A promised feature that does not work. If something we promised stops working and we cannot fix it, we refund the unused part of the period.
- Trials. A trial is free, so there is nothing to refund.
- Monthly periods. A monthly period that has started is not normally refunded after the first payment. Write to us anyway if something went wrong, because we would rather sort it out.
- Partner commissions. If a refunded sale earned a partner commission, the commission is reversed.
How to ask
Write to billing@respiresoft.com from the email address on your account. Tell us the licence id (it is on the Licence page in the panel), what you bought and the date. We reply within one business day, Monday to Friday (UTC). The refund goes back to the payment method you used. Card payments are handled by a payment processor named on the checkout page, so we never see or store your full card number.
Charges from us show on your statement as RespireSoft or RespireCloud. If you do not recognise one, write with the date, the amount and the last four digits of the card, and we will tell you what it was.
When a refund ends a licence
If we refund a first payment or a renewal, the licence for that period ends when we process it. The licence then follows the same steps as any ended licence, so your sites keep running.