Support and contact
Write to us and a person answers, in English or Dari.
Contact us
- Everything, including questions, bugs and licence help. info@respiresoft.com
- Payments, invoices and refunds. billing@respiresoft.com
- A security weakness. info@respiresoft.com with the subject "RespireCloud security report". Please do not test against servers you do not own. See security and data safety.
- Post. Respiresoft LLC, 32 N Gould St, Sheridan, WY 82801, United States.
When we answer
We reply within one business day, Monday to Friday (UTC). You can write in English or Dari. A reply within a day is not always a fix, but you will hear from a person who has read what you wrote.
What support you have
The Free edition has community support. Solo, Pro, Host and Cluster have email support. The pricing page shows it in the comparison table.
What to send
A short, complete message gets the fastest answer. Please include:
- The licence id from the Licence page in the panel (never the licence key itself).
- The panel version and your update channel, from the Updates page.
- The operating system and version of your server.
- What you did, what you expected and what happened instead, with the exact message if there is one.
- A screenshot or the relevant lines of the panel's log. Please remove passwords, keys and tokens first.
- For billing: the date, the amount and the last four digits of the card.
Never send a password, a licence key or a private key by email. We will never ask for one.
Help you can use now
- Documentation, including install, the admin guide and the user guide.
- Guides for common jobs, such as moving from cPanel or Plesk.
- Changelog for what changed in each release.
- The assistant and the guide inside the panel, which answer how-to questions with your own server in view.
- Download and the pricing page.
Policies
All policies: terms, privacy, refunds and the software licence.