What you can see
You see and manage the customers you created and their sub-users, and nothing else: not the administrator's other customers, not other resellers. The same rule applies to search, exports, logs, metrics and the API, because each module scopes its queries to the person asking.
Your customers
- Create a hosting account for a customer: a sign-in for them and a Linux user on the server.
- Suspend an account to stop it at once: its sessions and API tokens end in the same step. Unsuspend to bring it back.
- Add domains, sites, mailboxes, databases and the rest on a customer's behalf, within their plan.
- Where your role allows it, act as a customer to see what they see, with a reason, a visible banner and a time limit. Everything you do is recorded under both names.
Plans and limits
Each account has a plan, and every module checks the plan's limits as it creates things. A customer who reaches a limit gets a clear error that names it. Your own role and limits are set by the administrator.
Signing in
Resellers, like administrators, must use two-step sign-in: a passkey, or a password plus an authenticator code. See the tour for the screens. After signing in you can keep one browser signed in and come back to it with a short PIN, if your administrator allows it for resellers.
Your own brand
Under Customers, Branding sets your logo, colours, panel host name, private nameservers, email templates and the page a suspended site shows. Customers see nothing until you publish, and any of the last 20 published versions can be restored. Reseller brands, host names and templates need the white-label add-on. See white label.
Plans and capacity
Plans and sizing shows your plans and a capacity planner. The limits you sell, added up across your accounts, must stay within your own plan unless the administrator allows overselling. Your role and your own plan are set by the administrator.
Billing and integrations
Your billing system can create and suspend accounts through the WHMCS, Blesta and HostBill modules, or through the API with integration tokens and signed webhooks. See integrations. Importing a cPanel or Plesk backup is an administrator's job.